Business Relationship Manager(Senior)

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Job Location – UAE(Onsite)

Role Highlights-

  • Manages business senior stakeholder relationships, short term and medium-term demand needs, and expectations
  • Identification, analysis, management, monitoring, and improvement of stakeholder relationships
  • Manages Service Levels Agreements with business
  • Manages & follows Incidents related to Digital Services in coordination with DIT support teams
  • Manages & Coordinates Requirements and follow-up meetings with Business
  • Monitors and manages Service Readiness and Change Management in conjunction with Business
  • Understands Business context and how their requirements and expectations can be met with DIT enablement
  • Coordinates with Executive Director and Sector Heads the execution of commitments
  • Manages Digital Sevice KPIs with stakeholders
  • The key objectives are to improve the relationship between Business and Digital Technology as enablers.
  • Manage and assure Quality of Service delivery.
  • Ensuring conflicting stakeholder requirements are mediated appropriately
  • Handle stakeholder’s complaints and escalations well through a sympathetic process 

Technical Skills-

  • Experience in Digital Transformation understands the standard technology components and capabilities (Portals, integration, Core engine)
  • Knowledge in how Digital services are designed, develop and deployed (in a standard fashion with modern technologies)
  • Knowledge in Pension, Financial Services, and Insurance will be appreciated.

Soft Skills-

  • Arabic Speaker (Must)
  • Communication
  • Collaboration
  • Leadership
  • Understand and solve business problems
  • Empathy