Job Location – UAE(ONSITE)
Role Highlights –
• Coordinates and managers DIT sector resources for execution of the DIT Operational Plan
• Controls and monitors DIT internal and external (PMO, TDRA) KPIs (strategic, sector, departmental
• Budget control and monitoring
• Manages & follows DIT Procurement, o PRs, PO’s o RFQ & RFPs
• Assists DIT Executive Director and Department Heads on vendor management o Contractual origination, follow-up and closure o Invoice follow-up o Payment follow-up o Regular QA monitoring (milestones, SLAs)
• Coordinates, manages, and monitors DIT sector operational resource plan including, o Outsourced Resources performance review o Outsourced Resources TimeSheets Resources leave & holidays plan
• Supports the sector in prioritizing the department programs and projects, allocating budgets, planning and monitoring process, evaluates the implementation, and suggests next course of actions required for optimization and proper performance
• Provides support required to revamp and maintain the reporting process that includes the content, periodical, format, and accountabilities aiming at communicating the required information in a timely manner to support the decision-making process
• Ensure the implementation of a federal government excellence system and develop the system of corporate excellence and related corporate documents
Technical Skills–
• Demonstrable experience in IT Operations from a Sevice Management perspective and technology operations
• Understanding of the different capabilities required to provide the technology services, ISO & ITIL Service standards
• Understanding of underlying technologies
• Experience in writing and floating RFI, RFQ, RFP
Soft Skills–
• Arabic Speaker recommended
• Communication skills
• Task-oriented
• Delivery oriented