ERP Infrastructure Specialist – Application Database

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Job Location:– Onsite Dubai


The role holder is responsible for managing the operational delivery of application & databases enterprise and client sites including applications such as Digital ID, GRP, Dubai Now, Artificial Intelligence and Blockchain etc.


Daily Operations

  • Conduct daily operations ensuring that work processes are optimally delivered adopting a continuous improvement mindset
  • Provide management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests

Job Specific Accountability

  • Support the development of strategies to ensure that current applications and databases can continue to evolve into the next generation and developing scalable solutions for enterprise-wide deployment
  • Drive the operational delivery on the application and database management strategies to support applications such as Digital ID, GRP, Dubai Now, Artificial Intelligence and Blockchain etc.
  •  Manage the migration from legacy database systems to new advanced database systems and ensures a smooth transition
  • Lead the database systems tuning and optimization in coordination with application owners
  • Ensure applications and databases availability, security, reliability and optimum usability by minimizing risk factors and safeguarding.



  •  Bachelor’s degree in Computer Science / Information Technology or equivalent Professional


  • Relevant certification in application management such as Information Technology Service Management (ITSM/ITIL) or equivalent
  • Manage the deployment of different projects, solving complex problems and ensuring that the applications and databases quality is compliant with the organization standards
  • Lead test procedures and ensure identified bugs are reported to the development team and ensure that applications pass all the test use cases to meet system requirements
  • Drive configuration tests of application products (releases, product changes, service packs and critical fixes prior to distribution) for launch into the client environment · Manage the investigation of and seek solutions for complex problems which classify for 2nd level technical support for databases and ensure swift resolution
  • Liaise with external vendors on maintenance and technical support activities. Ensure the team provides timely resolution of issues and maintains core business applications at an effective and reliable level through appropriate support services
  • Conduct periodic audits on applications and databases, preparing reports on the functioning and potential risks/gaps and suggesting approaches to enhance the same · Facilitate training for users on the utilization of the applications based on its relevance to their scope of work

Self Management

  • Define performance goals at the start of the year in discussion with the reporting manager and ensure that the goals are monitored and achieved during the course of the year
  • Take ownership of his/her own learning agenda by identifying development needs and address these gaps with an individual development plan, detailing the appropriate actions to be taken, in consultation with the reporting manager
  • Strive to achieve the highest levels of proficiency on all the competencies and skills required to perform the role
  • Keep abreast of relevant professional/industry developments, new techniques and current topics through continued education and professional networks

Policies, Processes & Procedures

  • Implement and monitor approved Department policies, procedures and controls so that all relevant procedural/legislative requirements are fulfilled while delivering quality, cost-effective services
  • Optimization of policies, processes and procedures emphasizing digitization and paperless strategies
  • Ensure compliance with all relevant information security practices and standards to ensure data integrity and confidentiality
  • Relevant certification in database management such as Microsoft Certified Database Administrator (MCDBA) or equivalent

Years of Experience

  • 6 years of relevant experience in managing application and database operations

Nature of Experience

  • 1 year in a position of progressively increasing managerial responsibility

Job Specific Skills

  • Knowledge of technical troubleshooting
  • Very good skills as Solution Architect
  • Very good Understanding of System Development Lifecycle
  • Expert knowledge of various Database systems like Oracle, SQL, mangoDb etc
  • Very good Knowledge of programming languages, such as Java, C++, Python and Perl
  • Very good Knowledge of configuration tests for application products
  • Excellent debugging and optimisation skills
  • Excellent planning and organizing skills
  • Ability to multi-task and work under tight deadline
  • Strong analytical skills

Business Language Skills

  • Fluent written and spoken English essential, Arabic preferred

Communication and Interaction Skills

  • Interprets or explains data or information to deliver messages to audiences not knowledgeable about the subject matter where information may be non-routine in nature