Nice Implementation Engineer

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Nice Implementation Engineer

No. Of Resource :- 01
Availability:- Immediate
Location:- Dubai
Industry:- Real Estate
WhatsApp:- +971 529421270

Job Role

The Nice CXone Implementation Engineer is responsible for designing, implementing, and maintaining Nice contact center software solutions. They are responsible for providing technical support and guidance to businesses, analyzing business requirements, and developing customized solutions that meet those requirements.

Job Responsibilities

  • Design and implement Nice CX-One software solutions
  • Provide technical support and guidance to end-users on the use and implementation of Nice CX-One/contact center software solutions.
    Analyze business requirements and develop customized solutions based on business requirements
  • Test and troubleshoot Nice CX-One software solutions to ensure they are functioning correctly.
  • Able to manage big Projects.
  • Create a Nice studio script for voice, digital, and other services.
  • Integration Nice with CRM like Salesforce.
  • Implement new services like new queues and integration with feedback management.
  • Develop and maintain technical documentation related to Nice CX-One software solutions.
  • Collaborate with cross-functional teams to ensure that the Nice CX-One software solutions meet business needs.
  • Stay up to date with the latest developments in Nice CX-One technology and incorporate those developments into solutions as appropriate.

Job Description

  • Bachelor’s degree in computer science, Information Technology, or related field.
  • At least 4 years of experience in designing and implementing Nice CX-One software solutions.
  • Strong knowledge of Nice CX-One software, including Nice IEX Workforce Management, Nice Quality Management, and Nice Interaction Analytics.
  • Excellent analytical and problem-solving skills.
  • Expert on Nice inContact administrator, Studio, WFM, Digital, WFO.
  • Having good experience in contact center & IP telephony topology.
  • Strong communication and interpersonal skills.
  • Strong in AI technology
  • Strong in programming & software development.
  • Ability to work independently and in a team environment.
  • Strong project management skills.
  • Nice Certified Administrator