SAP CS + CRM Functional Consultant

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Location – Dubai (ONSITE)

SAP CS + CRM Functional Consultant

Experience  : 7 to 10 Years in SAP ISU CS& CRM

SAP ISU CS/CRM (Customer Service) Functionalities

  • Well versed in ISU -Customer Service Base customizing and configuration
  • Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with rest of the SAP components such as Project Systems (PS), Finance (FI/FICA), Controlling (CO), Logistics (SD/MM/PP)
  • Hands on configuration Knowledge in following areas:
  • Interaction Center
  • Move-in,
  • Move-out,
  • Service notification,
  • Service work order,
  • Disconnection/Reconnection, etc…
  • Expertise Queues(TRFC/QRFC) handling and trouble shooting
  • Experienced in SAP IS-U Business Master Data /Technical Master data configuration
  • Should have hands on experience, architectural knowledge on SAP ISU-CS module with specific focus on interaction with third party systems SYCLO  and MRS
  • Well versed in Functional workflow designed
  • Knowledge in web service integration with SAP  &  in Mobile Application like Fiori etc…
  • S/4 HANA Customer Management implementation will be an added advantage.
  • Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service process
  • Hand on knowledge in CRM middleware configuration and trouble shooting
  • Should have hands on experience, architectural knowledge on SAP CRM module with specific focus on interaction with third party systems IVR and CTI
  • Experienced in CRM Collection management WEBUI integration
  • IC web Client and SAP CRM Integration
  • Well versed in base customizing and WEBUI configuration
  • Module Expertise in CRM Sales and Service
  • Strong change management, business process mapping and re-engineering experience required
  • Candidate must have good Interpersonal skills, analytical skills, Problem solving skills and technical documentation skills.
  • One full life cycle implementation of SAP ISU CS/CRM is an additional plus.
  • Independently be able to work on project requirements in his/her specific work streams with quality deliverables.