Senior IT Support

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  • Excellent communication skills
  • Ability to troubleshoot and resolve hardware and software issues as they occur
  • Proven experience within service desk/desktop/infrastructure support
  • Ability to identify and take action to mitigate risk, ensuring adequate controls.
  • Experience in running incident, request and change management

Good Working Knowledge of:

  • Windows 10
  • Office 365
  • Azure
  • Defender
  • Sentinel
  • Active Directory
  • Mimecast
  • Managed engine

Proficient in:

  • MS Server applications
  • Change Management procedures
  • VMware

Desirable Skills or qualifications

  • Microsoft Certification: CCNA MCP MCSE
  • ITIL
  • Azure Essentials
  • Working knowledge of AWS
  • CISSP would be a bonus