Essential
- Excellent communication skills
- Ability to troubleshoot and resolve hardware and software issues as they occur
- Proven experience within service desk/desktop/infrastructure support
- Ability to identify and take action to mitigate risk, ensuring adequate controls.
- Experience in running incident, request and change management
Good Working Knowledge of:
- Windows 10
- Office 365
- Azure
- Defender
- Sentinel
- Active Directory
- Mimecast
- Managed engine
Proficient in:
- MS Server applications
- Change Management procedures
- VMware
Desirable Skills or qualifications
- Microsoft Certification: CCNA MCP MCSE
- ITIL
- Azure Essentials
- Working knowledge of AWS
- CISSP would be a bonus