Technical Support Engineer

Share your love

No of Resource – 1 
Availability – 15 to 30 days
Location: Abu Dhabi
Industry – Government Services
Email –
WhatsApp – +971 529421270

Job Description :-

  •  Take ownership of customer issues reported and see problems through to resolution
  •  Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  •  Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  •  Ask customers targeted questions to quickly understand the root of the problem
  •  Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Ensure all issues are properly logged
  •  Prepare accurate and timely reports
  •  ITSM process analysis and improving the workflow to ensure smooth support cycle between IT, Customers and Stakeholders
  •  Provide prompt and accurate feedback to customers
  •  Ensure proper recording and closure of all issues
  •  Prepare accurate and timely reports
  •  Document knowledge in the form of knowledge base tech notes and articles
  •  Follow the SLA for issues with respect to the severity.

Technical Skills :-

  • BS degree in Information Technology, Computer Science or equivalent
  • Proven working experience in enterprise technical support, IT support or as a technical engineer specially in support customer digital channels and services.
  • In-depth knowledge in the product that the technician is supporting.
  • Strong problem-solving skills
  • Arabic Speaker (Must
  • Full work proficiency level in English
  • Excellent written and verbal communication skills
  • Analytical thinking