Wireless NetworkTechnician

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Location: Onsite, Dubai
Department: IT
Reporting To: Network Manager

Job Purpose

  • The role of the Wireless NetworkTechnician is to perform functional and performance validation of Wi-Fi, GSM, Parking guidance and other Wireless Technologies at various locations across all Business Units serving employees, partners, and customers for flawless connectivity user experience.
  • This position will primarily be focused in a multitude of test environments which include Shopping Malls, Parking areas, Hotels, Communities in Commercial & Residential properties, and Telecom Network environments. The candidate must be able to work independently.
  • The Technician will be responsible toevaluate and resolve network issues, make assessment plans and guidelines, choose test applications, review the instruction manual.
  • The Technician will work closely with Field support, Service Desk Technicians, Network engineers & vendors to troubleshoot problems and quick resolution with wireless technologies.

Key Accountabilities

  • Manage the installation, testing, upgrade and troubleshooting of both Wi-Fi and GSM network systems.
  • Responsible for WAP positioning and wireless installations, physical placement and testing of new WAPs including cable termination and route cables inside equipment enclosures and mounted equipment.
  • Develop and run test cases, test plans, and detailed documentation to check wireless connectivity, placement and settings are providing sufficient level of service.
  • Collect and monitor signal strength (4G / 5G), mobile data performance, mobile network latency, voice call KPIs etc along with GPS coordinates.
  • Check parking guidance sensors, indoor and outdoor parking space displays, “Find my car” system
  • Strong ability to find and articulate hardware, software, and platform defects with detail, and excellent verbal/written communication skills while working with local/remote field support, Network engineers’teams to help understand issues.
  • Manage inventory of all assets and making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams in Asset Management Tool.
  • Technicians must also collect data and feedback from customers regarding functionality.
  • Take part in various projects including new sites implementation.
  • Performs related duties and responsibilities as assigned.

Qualifications And Experience Skills


  • Bachelor degree required within the field of IT or Electrical Engineering and equivalent work experience.
  • System-related professional certifications like Comptia IT Fundamentals, CCNA Wireless& Network+ etc. are desirable


  • 5+ years of IT support mainly in the area of field support
  • Solid understanding of 802.11 WLAN/Wi-Fi (a, b, g, n, ac, ax) and/or Bluetooth (BT classic, BLE, BT5.0) including WIFI 6
  • Hands-on experience in network Wi-Fi analyser and working knowledge on Cisco Systems, Aruba & Huawei Wi-fi technologies.
  • A sound knowledge in networking configurations including wireless, GSM technologies.
  • Experience in Wi-Fi and/or BT Functional testing, Performance testing, and Stability Testing.
  • A sound knowledge of Performance test methods and tools, e.g. – IxChariot, Spirent, Octoscope, Ixia, etc.
  • Be able to work as part of a team, including the ability to develop new working relationships, share knowledge and work with colleagues within the team to meet service standards.
  • Be able to manage your own workload while working on multiple projects with multiple priorities where priorities and circumstances often change.

Communications Responsibilities

Internal: Network Manager, Service Desk Manager, Infrastructure & MSP Head
External: Vendors.