Location :- Abu Dhabi, UAE
Email :- hr@staffconnect.ae
WhatsApp :- +971 52 942 1270
Core Duties & Responsibilities
1. HR Department Leadership & Supervision
- Supervise and control all activities of the HR department
- Assign tasks, set priorities, and monitor performance of HR team members
- Ensure HR team compliance with policies, timelines, and quality standards
- Act as the final internal checkpoint before HR matters are escalated to management
2. Workforce HR Operations (Riders, Drivers & Staff)
- Oversee end-to-end HR operations for:
* Bike Riders
* Car Drivers
* White-Collar Employees
* Ensure proper execution of:
* Recruitment and Onboarding
* Documentation and Employee Records
* Medical Insurance Coordination
* Leave and Workforce Status Management
* Disciplinary Actions and Investigations - Ensure no operational disruption due to HR delays
3. Compliance, Legal & MOHRE Oversight
- Ensure full compliance with:
* UAE Labor Law
* MOHRE Regulations
* WPS Governance (oversight only)
* Medical Insurance Requirements - Review and approve all HR compliance submissions and responses
4. Policy Implementation & Enforcement
- Implement and enforce Group HR policies, Code of Conduct, and disciplinary matrix
- Ensure consistent application of policies across organization and Group entities
- Prevent unauthorized exceptions or informal practices
- Escalate policy breaches and risks to Executive Management
5. Disciplinary Actions, Grievances & Investigations
- Supervise and approve all disciplinary cases before issuance
- Lead complex investigations involving:
* Misconduct
* Absconding
* Fraud or Policy Violations - Ensure investigations are fair, documented, and legally compliant
- Act as the HR authority for grievance handling and resolution
6. Medical Insurance & Employee Benefits Oversight
- Oversee medical insurance coordination for all employees
- Ensure continuous coverage and compliance
- Review insurance enrollments, deletions, renewals, and claims coordination
- Escalate coverage gaps or provider issues
7. ERP, HR Systems & Data Governance
- Ensure ERP / HRMS data accuracy, integrity, and timeliness
- Approve HR workflows, permissions, and controls
- Conduct periodic HR data audits and corrective actions
- Ensure reporting accuracy across all HR systems
8. Coordination with Operations, PRO & Finance
- Act as the main HR coordination point with:
* Operations Management
* PRO / Immigration Teams
* Finance (HR inputs, WPS oversight, deduction governance) - Resolve cross-functional issues impacting workforce readiness
Required Qualifications
- Bachelor’s Degree in HR or Psychology (Mandatory)
Non Negotiable Requirements
- Experience Required: Minimum 2 years of experience in UAE with the same industry
- Must have extensive experience in managing , preferably in logistics, delivery services, transportation, FMCG, manpower outsourcing, or high-volume workforce environments.
- Energetic and proactive
- Must be able to adapt to start up environment
- Strong command in both English.
Skills
- Performance KPI tracking (punctuality, productivity)
- Incident and disciplinary case handling
- Strong follow-up and accountability
- Strong Excel / Google Sheets proficiency
- HRMS and attendance systems knowledge
- UAE Labor Law compliance
- Performance Management
- Ability to resolve rider issues efficiently
- HR Policies & Procedures Implementation
- HR Reporting & Analytics
- HRIS / ATS Management
- Team Leadership & People Management
- Documentation & Compliance Management
- Process Improvement & Automation
- Ability to work under pressure
- Smooth coordination with Operations Managers
- Handling aggregator escalations
- Managing rider expectations professionally
Competencies
Leadership & Supervision
- Ability to lead HR coordinators and rider captains
- Ability to enforce discipline while maintaining morale
Problem Solving
- Quick decision-making during operational peaks
- Analytical thinking for workforce optimization
Operational Excellence
- Process-driven mindset
- High attention to detail
- Strong sense of urgency
Preferred Industry Experience
- Food Delivery
- Last-Mile Delivery
- Logistics & Transportation
- Courier Services
- E-commerce Operations
- Manpower Outsourcing