Department :- Group Digital & Technology
Location :- Dubai, UAE
Email :- hr@staffconnect.ae
WhatsApp :- +971 52 942 1270
Reports To:- Group Infra & Operations Manager
Job Summary
The Junior System Administrator is responsible for providing first-line IT support and maintaining day-to-day infrastructure operations across group entities. The role involves troubleshooting hardware, software, network, and Microsoft 365 issues, supporting server and virtualization environments, and ensuring smooth IT operations in line with company standards and SLAs.
Key Responsibilities
IT Support & Operations
- Provide technical support for desktops, laptops, printers, and peripherals
- Handle service requests and incident tickets within defined SLAs
- Troubleshoot hardware, software, connectivity, and user access issues
- Support onboarding/offboarding activities and user account management
Microsoft & Identity Management
- Manage users, groups, and permissions in Active Directory and Azure AD
- Support Microsoft 365 services including Outlook, Teams, SharePoint, and Exchange Online
- Configure MFA, licenses, and basic security settings
- Support Group Policy administration and identity management activities
Infrastructure & Systems
- Monitor Windows and Linux servers and perform routine health checks
- Support virtualization platforms such as VMware and Hyper-V
- Assist in patching, antivirus management, and endpoint security compliance
- Monitor infrastructure using tools such as Zabbix, PRTG, or similar
Network & Security Support
- Troubleshoot DNS, DHCP, VPN, and general network connectivity issues
- Support firewall configurations and remote access solutions
- Ensure compliance with IT security standards and best practices
IT Asset & Documentation
- Maintain IT asset inventory and lifecycle records
- Document technical issues, resolutions, and operational procedures
- Support IT standardization initiatives across group companies
Required Experience & Skills
Experience
- 4–5 years of experience in IT Support or Junior System Administration roles
Technical Skills
- Windows and Linux basic administration
- Active Directory, DNS, DHCP, Group Policy
- Microsoft 365 Administration
- Basic Azure / AWS knowledge
- VMware or Hyper-V virtualization
- Networking fundamentals (TCP/IP, VPN, firewall basics)
- Experience with ITSM tools (ServiceNow, Jira, Freshservice, etc.)
Soft Skills
- Strong troubleshooting and analytical skills
- Good communication and customer support mindset
- Ability to prioritize tasks and meet SLAs
- Team player with willingness to learn and grow
- Ability to work in a fast-paced environment
Education & Certifications
- Bachelor’s Degree in IT, Computer Science, or equivalent experience
- Certifications such as CCNA, Azure Fundamentals, or ITIL are preferred
Key Attributes
- Customer-focused and proactive approach
- Strong attention to detail and security awareness
- Maintains confidentiality and follows IT best practices