Location : Dubai, UAE
Website: www.staffconnect.ae
Job Summary
We are seeking an experienced Oracle HCM Cloud Fusion Specialist to provide functional and technical support for Oracle HCM Cloud applications, including HRMS, Payroll, Recruitment, and related modules. The role is responsible for day-to-day application support, system enhancements, change management, implementation, and ensuring optimal system performance while meeting business and service level requirements.
Key Responsibilities
• Provide functional and technical support for Oracle HCM Cloud Fusion applications throughout the implementation lifecycle and post-production support.
• Act as the Subject Matter Expert (SME) for Oracle HCM Cloud and collaborate closely with the ERP support team.
• Gather and analyze business requirements and map them to Oracle HCM Cloud capabilities.
• Conduct functional and technical design workshops with business stakeholders.
• Configure Oracle HCM Cloud applications to meet business requirements and document system configurations.
• Identify functional gaps and recommend or develop appropriate solutions and extensions.
• Develop and support Fusion Extracts, BI Publisher reports, and business reporting requirements.
• Advise business users on system capabilities, risks, process improvements, and solution impacts.
• Prepare and support functional testing, validation scripts, UAT, and third-party system integrations.
• Coordinate with technical teams for the development of reports, interfaces, conversions, extensions, and integrations (RICEW).
• Monitor and manage Oracle Service Requests (SRs) through Oracle Support and follow up on issue resolution.
• Manage incidents and service requests through ServiceDesk Plus, ensuring compliance with defined SLAs.
• Support change management activities, system upgrades, enhancements, and production deployments.
• Prepare regular status reports and communicate project updates to management and business stakeholders.
• Ensure adherence to IT governance, change management processes, and service delivery standards.
Required Skills & Qualifications
Education
• Bachelor’s Degree, Postgraduate Diploma, or Postgraduate Degree in Computer Science, Information Technology, or a related discipline.
• Oracle HCM Cloud Fusion Certification is preferred.
Experience
• 12–15 years of overall IT experience with a minimum of 5 years in a managerial or lead role.
• Strong experience as an Oracle HCM Functional Lead in Oracle EBS and Oracle Fusion Cloud.
• Hands-on experience in 2–3 full lifecycle Oracle HCM Cloud Fusion implementations, from planning through go-live.
• Experience in implementation, upgrades, support, and enhancements of Oracle HCM Cloud applications.
• Customer/client-side implementation experience is preferred.
Functional Expertise
Hands-on experience in the following Oracle HCM Cloud modules:
• Oracle HCM Core HR
• Oracle Payroll
• Goal Management
• Performance Management
• Oracle Time & Labor (OTL)
• Oracle Learning Management
• Oracle Talent Acquisition / Talent Onboarding
Technical Skills
• Oracle HCM Cloud Fusion Release 13 (R13) or higher.
• Oracle Fusion Extracts.
• BI Publisher Reporting.
• Oracle EBS experience.
• Configuration and customization of Oracle HCM Cloud applications.
• Experience with integrations and RICEW components.
• Strong knowledge of HRMS, Payroll, and Recruitment processes.
Preferred Skills
• Oracle EBS Certification.
• Oracle Fusion HCM Certification.
• Experience with Oman Payroll localization/configuration.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong ownership, accountability, and customer-focused approach.
• Experience working with cross-functional teams and external vendors.
Key Competencies
• Functional & Technical Consulting
• Oracle HCM Cloud Fusion
• HRMS & Payroll Systems
• Business Analysis
• Change Management
• Stakeholder Management
• Incident & Problem Management
• Oracle Support & Service Requests
• Report Development (BI Publisher)
• Team Leadership
• Communication & Collaboration
• Decision Making & Problem Solving