Location :- Sharjah, UAE
Email :- hr@staffconnect.ae
Whats App :- +971 529421270
Job Purpose
The ATM Coordinator is responsible for managing and supporting ATM-related operational activities and projects. The role also supports operational dependencies where ATM functions intersect with digital channels.
Key Responsibilities
A. Support for ATM Upgrades & Changes
- Coordinate ATM installations, upgrades, replacements, and relocations.
- Participate in UAT for new ATM features or compliance-driven changes.
- Assist with enhancements such as deposit modules, biometric features, UI changes, or authentication integrations.
B. Digital Channels Support
- Resolve issues where ATM card status or failed ATM transactions impact online banking.
- Support IB-related complaints (password reset, token issues, card linking).
- Coordinate ATM & IB-related downtime issues with relevant teams.
C. Vendor & Internal Coordination
- Liaise with ATM vendors, network providers, mall management, and security companies.
- Collaborate with ITD, COPS, Admin, Retail Banking, and Digital Channels Team.
D. Project Support
- Assist in ATM related projects and system enhancements.
Required Skills & Qualifications
- 5+ years of Banking experience and Project Experience
- Knowledge of ATM operations and its functions
- Good understanding of Digital banking channels and dependency areas
- Strong coordination, reporting, and analytical skills