No. Of Resource :- 01
Availability :- Immediate
Location :- Bahrain
Industry :- Real Estate
Email :- hr@staffconnect.ae
WhatsApp :- +971 529421270
Job Summary
We are looking for a Bahraini national with excellent communication skills in both Arabic and English to join our customer care team. The Customer Care Administrator will be responsible for managing customer interactions, resolving issues efficiently, and ensuring a high level of satisfaction through professional and culturally aware service.
Key Responsibilities
- Handle customer inquiries via phone, email, and chat in both Arabic and English.
- Provide accurate information about products, services, and company policies.
- Assisting to process the EWA transfers based on the unit handovers.
- Log and track customer interactions using CRM & MSD systems.
- Resolve customer complaints and escalate complex issues when necessary.
- Maintain and update customer records and documentation.
- Coordinate with internal departments to ensure timely resolution of customer issues.
- Follow up with customers to ensure satisfaction and service quality.
- Prepare reports on customer feedback and service performance.
- Support the implementation of customer service improvements and initiatives.
- Monitor service quality and suggest improvements to enhance customer experience.
- Stay updated on product knowledge, service changes, and company updates.
- Assist in preparing purchase requisitions and purchase orders.
- Communicate with vendors and suppliers to obtain quotations and delivery timelines.
- Maintain procurement records, including supplier databases and pricing logs.
- Track and follow up on pending orders and deliveries.
- Coordinate with the finance team for invoice processing and payment follow-ups.
- Ensure compliance with procurement policies and procedures.
- Maintain organized documentation for both customer service and procurement activities.
- Assist in internal audits by providing necessary records and reports.
Qualifications
- Bahraini national with fluency in Arabic and English (spoken and written).
- Diploma or degree in business administration or a related field is preferred.
- Minimum 2 to 3 years of experience in a customer service or administrative role.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office, MSD, Oracle and CRM systems.
- Ability to multitask and work under pressure.
Preferred Skills:
- Familiarity with customer service standards and cultural expectations.
- Experience in a fast-paced customer service environment.
- Positive attitude and a customer-centric mindset.