Department Information Technology
Location :-Riyadh, Saudi Arabia
Email :- hr@staffconnect.ae
WhatsApp :- +971 52 942 1270
Reporting To Head of IT – Dubai Office
Job Summary
We are seeking a proactive and customer-focused IT Support Engineer to provide onsite Level 1 and Level 2 technical support for office users in Riyadh, KSA. The role is responsible for handling daily IT operations, troubleshooting technical issues, supporting end-user devices and Microsoft 365 services, and coordinating with the regional IT team to ensure smooth business operations.
Key Responsibilities
End-User Support
- Provide Level 1 and Level 2 IT support to office users
- Troubleshoot hardware, software, printer, email, and connectivity issues
- Support desktops, laptops, mobile devices, docking stations, and peripherals
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications
- Assist users with password resets, account access, and general IT requests
- Coordinate unresolved issues with remote IT teams or external vendors
IT Infrastructure & Network Support
- Monitor and support office LAN and Wi-Fi connectivity
- Perform basic network troubleshooting and connectivity checks
- Coordinate with ISP providers and telecom vendors for network-related issues
- Support printers, meeting room systems, IP phones, and office IT equipment
- Assist in installation, relocation, and maintenance of IT devices
IT Operations & Administration
- Maintain IT asset inventory and documentation
- Support onboarding and offboarding activities
- Configure laptops and desktops for new employees
- Coordinate hardware repairs, replacements, and warranty follow-ups
- Support software installation, patching, antivirus, and system updates
- Ensure compliance with company IT policies and security standards
Incident Management
- Log, track, and update incidents/service requests
- Provide timely updates to users and IT management
- Escalate major issues appropriately and ensure follow-up until resolution
- Coordinate daily operational activities with the Head of IT and remote IT teams
Required Skills & Experience
Technical Skills
- Good knowledge of Windows operating systems and Microsoft 365
- Basic networking knowledge (LAN/Wi-Fi, TCP/IP, printers, ISP coordination)
- Experience with desktop/laptop troubleshooting and end-user support
- Familiarity with remote support tools and ticketing systems
Experience
- 2–4 years of experience in IT Support, Desktop Support, or IT Helpdesk roles
- Experience supporting users in a corporate environment
- Experience working with remote IT teams is preferred
Education & Certifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field
- Microsoft or IT support certifications preferred
- ITIL Foundation certification is an advantage
Language Requirements
- Good English communication skills (spoken and written) are mandatory
- Arabic language skills are preferred but not mandatory
Working Conditions
- Full-time onsite role based in Riyadh, KSA
- Working days: Sunday to Thursday
- Working hours: 9:00 AM – 5:00 PM
Key Attributes
- Strong troubleshooting and problem-solving skills
- Professional communication and customer-service mindset
- Ability to work independently and manage daily support activities
- Ability to prioritize tasks and handle incidents efficiently
- Maintain confidentiality and follow IT security standards