Job Location :- Ras Al Khaimah, UAE
Email :- hr@staffconnect.ae
WhatsApp :- +971 52 942 1270
Job Purpose
The SAP Case Management Functional Consultant is responsible for supporting the implementation, configuration, testing, training, and post go-live support of SAP Case Management and related SAP solutions. The role requires strong end-to-end business process understanding, integration awareness with other SAP modules and third-party applications, and the ability to translate business requirements into practical SAP functional solutions.
Duties and Responsibilities
- Implement SAP Case Management and NetWeaver Folder Management during implementation, enhancement, and support assignments.
- Gather, analyze, review, and validate business requirements with key business stakeholders and project teams.
- Prepare, review, and validate business process documentation and Blueprint / solution design documents.
- Configure SAP solutions based on approved business requirements and agreed solution design.
- Execute unit testing, system testing, integration testing, and support final user acceptance testing with business teams.
- Identify customization and development requirements and communicate them clearly to the technical / ABAP development team.
- Support workflow, forms, Fiori, integrations, and API-related functional requirements in coordination with technical teams.
- Prepare functional specifications, test scripts, issue logs, and user training materials as required.
- Deliver key user training and knowledge transfer during the project lifecycle.
- Prepare key user manuals and handover documentation for business and support teams.
- Monitor assigned scope, deliverables, and timelines to ensure project activities are completed as planned.
- Provide post go-live support, issue analysis, defect resolution coordination, and continuous improvement recommendations.
Required Work Experience and Education
- Bachelor’s degree in computer science, Management Information Systems, Information Technology, Business Information Systems, or an equivalent major / qualification.
- Minimum 7 years of SAP consulting experience.
- Experience in at least 5 full lifecycle SAP implementation projects as an SAP Functional Consultant.
- Hands-on experience in SAP Case Management or SAP Record Management.
- Strong understanding of SAP implementation methodology, functional design, configuration, testing, training, and support activities.
- Preferred experience in government / public sector service process design and optimization.
- Preferred experience with SAP touchpoints including SD & Billing, FICO, Workflow and SAP BTP.
Required Technical and Functional Skills
- SAP Case Management.
- NetWeaver Folder Management.
- SAP functional configuration and business process mapping.
- ABAP debugging awareness and ability to coordinate effectively with ABAP developers.
- SAP Workflow functional understanding.
- SAP Fiori functional awareness and user experience considerations.
- Integration / API awareness with SAP and third-party applications.
- ERP and information systems knowledge.
- Logical thinking, problem solving, analytical skills, and structured documentation skills.
Required Soft Skills and Language
- Strong communication and stakeholder management skills.
- Strong presentation and business writing skills.
- Ability to work with business users, technical teams, and project management teams.
- Ability to understand complex requirements and propose practical solution options.
- Arabic and English language skills are important for business communication, documentation, and user interaction.
Preferred Certifications / Training
- SAP / ERP functional certification or relevant professional training.
- Training or certification in information systems, business process management, or project delivery methodologies.
- Soft skills training in communication, presentation, stakeholder management, or business writing.