JIRA Administrator and Configurator

JIRA Administrator and Configurator
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Location :- Ras-al-Khaimah, UAE
Email :- hr@staffconnect.ae
WhatsApp :- +971 52 942 1270

Job Summary

The JIRA Administrator and Configurator is responsible for the end-to-end administration, configuration, and continuous improvement of the organization’s JIRA environment, including implementation, testing, training, and post go-live support. The role requires strong configuration expertise across JIRA modules, integration awareness with third-party applications (including AI-enabled tools and Confluence), and the ability to translate business requirements into practical, scalable JIRA solutions.

Duties and Responsibilities
1. Portfolio Dashboard Configuration/Executive Dashboard

  • Configure and maintain an executive-level portfolio dashboard that aggregates multiple projects into a single consolidated view for leadership reporting.
  • Build and maintain dedicated Project Manager dashboards for day-to-day tracking and decision-making.

2. Critical Path Visualization for Kanban/Waterfall Projects

  • Identify, configure, and display the critical path for projects delivered using a Kanban-Waterfall (hybrid) approach, using JIRA configurations, plugins, or reporting mechanisms that support critical path analysis.

3. Hybrid Delivery Model Setup (Waterfall + Agile)

  • Design, configure, and maintain a hybrid delivery model in JIRA with the following structure:
    * Requirements & Design – Waterfall
    * Development – Agile (Sprint-based)
    * SIT & UAT – Waterfall

4. Workflow Schemes and Field Configurations

  • Manage workflow schemes, issue types, screens, and field configurations across both Scrum and hybrid project models, ensuring consistency and alignment with governance standards.

5. Develop and maintain a standard project template for consistent use across all Waterfall projects.
6. Customized Reports and Dashboards

  • Build and maintain customized reports and dashboards to track project progress, sprint metrics, milestone status, testing progress, portfolio-level KPIs, and executive summaries.

Required Work Experience and Education

  • Bachelor’s degree in computer science, Management Information Systems, Information Technology, Business Information Systems, or an equivalent major / qualification.
  • Minimum 7 years of JIRA configuration & administration experience.
  • Experience in at least 5 full lifecycle JIRA implementation projects across Scrum, Kanban (company-managed), and Team-managed (portfolio configuration) project types.
  • Hands-on experience in JIRA development, configuration, and customization, including workflows, schemes, and automation rules.
  • Strong understanding of JIRA implementation methodologies and best practices.
  • Preferred experience in government / public sector service process design and optimization, across both Waterfall and Agile project delivery.
  • Preferred experience integrating JIRA with AI-powered tools and automation capabilities.

Required Technical and Functional Skills

  • Strong hands-on experience administering JIRA (Cloud and/or Data Center), including user, group, role, and permission management.
  • Expertise in configuring workflows, workflow schemes, issue types, screens, screen schemes, and field configurations.
  • Hands-on experience with JIRA Software (Scrum and Kanban boards), JIRA Service Management, and JIRA Work Management.
  • Experience with Advanced Roadmaps (Portfolio for JIRA) for cross-project and program-level portfolio planning.
  • Proficiency in JIRA Query Language (JQL) for building filters, dashboards, and custom reports.
  • Experience building and customizing dashboards, gadgets, and reports, including burndown, velocity, sprint, milestone, and executive-level reporting.
  • Experience configuring permission schemes, notification schemes, and security schemes in line with governance and compliance requirements.
  • Working knowledge of JIRA Automation (rules, triggers, conditions, and actions) to streamline processes and reduce manual effort.
  • Experience integrating JIRA with Confluence and other Atlassian products, as well as third-party and AI-enabled tools (e.g., Calude, Slack/Teams, or AI assistants and plugins).
  • Familiarity with the Atlassian Marketplace and the ability to evaluate, install, and configure add-ons / plugins.
  • Working knowledge of Groovy scripting and ScriptRunner (or similar automation/scripting tools) is a plus.
  • Understanding of REST APIs for integrating JIRA with external systems and applications.
  • Experience with user provisioning and authentication, including SSO/SAML and LDAP/Active Directory integration.
  • Experience with data migration, import/export, and JIRA instance consolidation or upgrades.
  • Solid understanding of Agile (Scrum/Kanban) and Waterfall delivery methodologies, with the ability to configure JIRA to support hybrid delivery models.
  • Ability to design and maintain project templates, configuration governance standards, and supporting documentation.

Required Soft Skills and Language

  • Strong communication and stakeholder management skills.
  • Strong presentation and business writing skills.
  • Ability to work with business users, technical teams, and project management teams.
  • Ability to understand complex requirements and propose practical solution options.
  • Arabic and English language skills are important for business communication, documentation, and user interaction.

Preferred Certifications / Training

  • Atlassian Certified Jira Administrator, Atlassian Certified Professional, or equivalent JIRA / Atlassian certification.
  • Soft skills training in communication, presentation, stakeholder management, or business writing.