No. Of Resource:- 01
Availability:- Immediate
Location:- Dubai
Industry:- Real Estate
Email:- hr@staffconnect.ae
WhatsApp:- +971 529421270
Job Purpose
- The Technology & Systems Trainer and Project Collaborator will develop and deliver training programs for business and external users on IT systems and processes, fostering effective use of technology across the organization. This role will support project coordination efforts, acting as the main point of contact between IT, business stakeholders and external parties, and ensuring the smooth implementation of technology projects. The ideal candidate has a background in learning and development, technical content creation, and project coordination, with the ability to translate complex technical concepts for a respective audience.
Key Responsibilities
Training Program Development & Delivery:
- Design and implement training programs for IT systems and business applications, covering topics from system navigation to advanced functionality.
- Develop and manage training content, including instructional videos, manuals, and e-learning modules using tools like Articulate 360 and Adobe Premiere.
- Facilitate live workshops, webinars, and blended learning sessions, adapting content to meet the needs of users with varying technical proficiency.
Cross-Functional Collaboration
- Partner with IT teams to gain a deep understanding of system functionalities and translate technical information into accessible training materials.
- Act as a liaison between IT and various business units, ensuring training programs align with operational goals and address specific departmental needs.
Content Creation & Knowledge Management
- Create, update, and manage the organization’s repository of system training materials, ensuring easy access to learning resources for users.
Project Coordination
- Support project management for technology rollouts, upgrades, and system implementations, coordinating between IT, business users, and external parties as needed.
- Oversee project timelines, facilitate status meetings, and maintain project documentation on JIRA/PMOs or similar tools, ensuring all stakeholders are informed and aligned.
Performance Measurement & Continuous Improvement
- Conduct training needs assessments (TNAs) to identify skill gaps and determine content needs, tailoring programs to address these gaps effectively.
- Gather feedback on training effectiveness, engagement rates, and knowledge retention to drive continuous improvement.
- Apply Six Sigma or Lean principles to refine training processes, increase engagement, and reduce system-related support requests.
Required Skills & Qualifications
- Educational Background : Bachelor’s degree in information technology, Education, Business Administration, or a related field; an MBA or similar advanced degree is a plus.
Experience
- 5+ years of experience in technology training, systems training, or project coordination.
- Proven success in creating and delivering technical training content and managing end-to-end training programs.
Technical Skills
- Proficiency with training development software (e.g., Articulate 360, Adobe Premiere) and project management tools (e.g., JIRA, Asana).
- Certifications: Six Sigma Green/Black Belt, Train-the-Trainer (TOT), PMP Preparation, or similar credentials.
Preferred Skills
- Strong understanding of IT processes, systems, and project lifecycle stages.
- Excellent communication skills for translating complex technical information into clear, engaging training content.
- Proficiency in data analysis for reporting on training effectiveness and identifying process improvement opportunities.
- Bilingual proficiency- English and Arabic